– If forget the password for a BlackBerry® ID account
If the password for a BlackBerry® ID account has been forgotten and the login is unsuccessful, please use the following process to reset the password.
To generate a password reset email, please follow these steps:
– Browse to the following location using the BlackBerry browser or desktop browser:
– Enter the BlackBerry ID email address and the CAPTCHA characters, then click Submit >
– A confirmation message will display A password reset email has been sent to email@example.com, at which point, a reset email will be delivered to the BlackBerry ID email address.
Note: For security purposes, this reset email will NOT be delivered to the BlackBerry smartphone.
Once this process has been completed please attempt to login to the BlackBerry ID account.
Note: If the BlackBerry ID email address is a Hosted Email address then you may not be able to access that email account from a computer
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